Refund Policy

You have the right to cancel your purchase at any time up to the end of 7 working days after you receive the goods. The UK Consumer Protection (Distance Selling) Regulations gives you a cooling off period that allows you to change your mind. As per the regulations you have seven working days from receiving the order. All you have to do is:

1. Contact us via e-mail explaining what the problem is.
2. Send goods back to us using recorded delivery and provide us with the tracking number.
3. Your money will be reimbursed as soon as possible - usually within 7 working days

Note: we will refund return postage cost in case goods arrive damaged/faulty/not as described

Note: we won't refund postage cost in case good are returned due to a change of mind

Note: goods must be returned in a brand new condition in order to qualify for a refund.

Note: due to a widespread fraud we can only issue refund after goods are returned back to us

Your right of cancellation

In case you decide to cancel your purcase after goods have already been sent out you MUST accept the package and return it backto us following our return instructions. You should not refuse delivery in case item is no longer required. Refusing delivery will significantly delay refund and result in additional charges applied to your refund.

Faulty Goods

The consumer is protected under the regulations within the 7 days cooling off period. Once the period has expired, the Sale of Goods Act 1979 then protects the consumer. Under the Sale of Goods Act 1979, the goods must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale). Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.      

Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety. If the goods are faulty, the consumer can ask either for a refund, or for the goods to be repaired or replaced at no cost to them, or for compensation