Refund Policy

You have the right to cancel your purchase at any time up to the end of 7 working days after you receive the goods. The UK Consumer Protection (Distance Selling) Regulations gives you a cooling off period that allows you to change your mind. As per the regulations you have seven working days from receiving the order. All you have to do is:

1. Contact us via e-mail explaining what the problem is.
2. Send goods back to us using recorded delivery and provide us with the tracking number.
3. Your money will be reimbursed as soon as possible - usually within 7 working days

 

Note: we will refund return postage cost in case goods arrive damaged/faulty/not as described

Note: we won't refund postage cost in case good are returned due to a change of mind

Note: goods must be returned in a brand new condition in order to qualify for a refund.

Note: due to a widespread fraud we can only issue refund after goods are returned back to us

 

Your right of cancellation

 

In case you decide to cancel your purchase after goods have already been sent out you MUST accept the package and return it back to us following our return instructions. You should not refuse delivery in case item is no longer required. Refusing delivery will significantly delay refund and result in additional charges applied to your refund.

 

 

Faulty Goods

The consumer is protected under the regulations within the 7 days cooling off period. Once the period has expired, the Sale of Goods Act 1979 then protects the consumer. Under the Sale of Goods Act 1979, the goods must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale). Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.      

Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety. If the goods are faulty, the consumer can ask either for a refund, or for the goods to be repaired or replaced at no cost to them, or for compensation.

3 Year Warranty

3 Year Warranty Conditions

You must contact us via e-mail explaining what the problem is

You must request, fill in and include a return form (sent to you via e-mail)

Delivery

Our aim is to deliver products to your door fast and secure. Up to date delivery cost can be found on Delivery page. All of our deliveries require a signature and come with a tracking number. Delivery time can vary depending on the product you buy. Our aim is to deliver your purchase within 5 working days. During busy periods delivery can take up to 14 working days. If your item is not delivered within 5 working days you have a right to request for postage cost to be refunded

 

Note: Once item is sent out we have no way to stop delivery or change the delivery address.

Note: Once item is sent out it becomes customer responsibility to track and endure safe receipt of the package

Note: In some cases we can send package directly from our factory outside of UK. In cases when delivery is coming from outside of UK Tax and Import Duty might be imposed in a rare occasion. We guarantee No Hidden Charges and will be happy to refund any Import Duty or TAX back to the customer.

 

Your representations

You represent and warrant that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase goods or services on this site. You also warrant that all information you have provided is accurate and true.

 

Liability

We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from this site. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

 

Privacy

We do not keep any financial details of our customers. We use payment processing system which does all work for us in order for our customer to stay safe and protected

We do not sell/share your personal details or e-mail address with 3rd parties.